When do I get paid?

It is your responsibility to ensure that you have submitted accurate timesheets for all hours worked. You will be paid for all approved timesheets 12 days from the end of the week in which you submitted your timesheet to us (pay-day is always a Friday!) 

For example, all approved timesheets received via the app in the week ending Sunday 22nd September, will be paid via bank transfer on Friday 4th October. Please ensure you keep your bank details up to date in the app to ensure there are no issues with payment.

How has my Tax been calculated?

The amount of tax that is deducted each time you’re paid is determined by your tax code. When you join Flexy, you will be asked to complete a starter declaration in the app before your first payment is due. The statement you provide will determine your starting tax code, which is used when you are set up on payroll. HMRC update us electronically with regard to tax code changes, but if you think the tax code displayed on your payslip is wrong, please call the HMRC employee helpline number below: 

HMRC Employee Helpline: 0300 200 3300

(Please note you should have your National Insurance Number and Flexy’s PAYE reference to hand when you call HMRC - both can be found on your payslip) 

How do I update my bank details?

You can update your bank details directly via the 'My Details' screen in the main menu of your app. Please drop us a line via the 'contact Flexy' option in the main menu to let us know when you've done this so we can ensure we update your details on the payroll system in time for your next payment. 

How do I receive my payslips?

Payslips are emailed directly to the email address that you registered your account with. These emails come from our payroll software directly, so please add payslips@brightpay.co.uk to your safe-senders list in your email account to ensure they do not go into your junk email folder. 

Why am I paying pension contributions?

To help people save more for their retirement, all employers are now required by law to provide a workplace pension scheme for certain staff and pay money into it. 

We must enrol any of our staff who meet all of the following criteria: 

  • You earn over £192 per week (or £833 per month)
  • You are aged 22 or over and
  • You are under state pension age

If you have been enrolled into our NEST pension scheme, but wish to opt-out, you will find details advising how to do this in the welcome pack that you'll receive directly from NEST following your enrolment. You can also call NEST directly on 0300 020 0090 if you have any questions related to your pension.

Do I get paid holiday pay?

Yes - we pay holiday pay alongside your basic pay every time you are paid - this will be displayed on your payslip. Please view the job in your app to see the total payment per hour broken down between basic pay and holiday pay. 

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